Steve Andreas – Responding To Criticism (1988)

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Steve Andreas – Responding To Criticism (1988)

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One of the fundamental presuppositions of NLP is that “There is no such thing as failure, only feedback.” That’s a nice thought, and it points in a very useful direction. However, for a majority of people it’s just a cute sentence that doesn’t automatically change their experience or response. Most people (roughly 70%) respond to criticism with immediate over¬whelming bad feelings. Then they try to climb out of the emotional hole they have just dug for themselves by rationalizing, trying to access a good state, trying to be objective, etc. Since they are already in a bad state, usually none of these attempts work very well. And since most of their efforts are directed at regaining a good state, they typically do not make good use of any feedback information contained in the criticism. If they do make use of this information, it’s usually much later.
At the other extreme, some people (perhaps 20%) respond to criticism by simply rejecting it. They protect themselves from any bad feelings, but they also prevent themselves from even considering whether any part of the criticism they receive is valid or useful feedback.

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